Thursday, March 5, 2009

Library computer print system maintenance

Staff will be upgrading the memory on the GoPrint transaction server tonight at midnight in an effort to alleviate some previously reported problems. Sites can expect a brief outage (less than 1/2 hour). We recommend a reboot of the print release station computer around 12:30.

If you ever notice a print station with a blank screen or with all the buttons grayed out, first try refreshing the screen with the mouse/keyboard. If that doesn't work, wait 5 minutes and then reboot that print station's computer.

The vendor has been notified and we hope for a timely resolution to this issue. Please contact the Library Technology Group Helpdesk if you have any questions.

Also of interest:

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